Answers to these frequently asked questions are intended to provide brief information relevant to your child's health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.
FAQs
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
If a problem arises that can wait until the office reopens, please wait until regular office hours. As physicians and parents, we also value time spent with our families. To address those problems that cannot wait however, one of our physicians is always on call to help you. When our office is closed, we monitor incoming calls using a doctors' answering service. Upon dialing the office telephone number, you will be advised by a series of prompts. For non-life-threatening emergencies, please press "0" and an operator will assist you and contact us immediately. Please keep your phone line free and remember to reserve this service for truly serious or emergent problems. For non-urgent calls, please press "1" and leave your name, phone number where you may be reached, the age of the child, and a brief description of the problem. Please have your pharmacy's telephone number available as well. You can expect your call to be answered in one to two hours. If not, please call back, press "0" and notify the answering service operator, who will get in touch with the doctor on call. If you have "caller ID", we request that you inactivate it.
PHONE CALLS WILL NOT BE RETURNED UNLESS "CALLER ID" IS INACTIVATED.
Disclaimer: This website is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.